Shipping & Delivery

Live Fish Shipping Policy

1. Packaging and Handling

• Secure and Safe Packaging: We use specialized bags with adequate water and oxygen to keep the fish healthy throughout transit. Each shipment is carefully packed in insulated boxes to maintain a stable temperature and protect against damage.

• Temperature Control: Heat or cold packs are included when necessary to ensure that the fish arrive at a safe temperature for their species.

2. Shipping Options

• Overnight and Priority Shipping: To ensure the fish spend the least amount of time in transit, we offer overnight or 2-day delivery options. Shipping days are typically limited to Mondays, Tuesdays, or Wednesdays to avoid weekend delays.

• Carrier Selection: We use Superfast trains, overnight bus services, as they have specialized handling options for live fishes. Our carriers are chosen based on reliability and their ability to handle live shipments.

3. Live Arrival Guarantee

• Guaranteed Safe Arrival: We offer a live arrival guarantee. Please refer our replacement and refund policy section

4. Weather and Seasonal Shipping Adjustments

• Weather Delays: We reserve the right to delay shipments during extreme weather conditions to ensure the fish’s safety. In such cases, we will notify customers of the delay and provide an updated shipping date.

• Seasonal Shipping: During particularly hot or cold months, we may adjust our shipping schedule to ensure safer transit.

5. Customer Responsibilities

• Availability for Delivery: We require customers to be available for delivery on the scheduled date. Delays in receiving the package may compromise the fish’s health.

• Acclimation Instructions: Upon arrival, customers should follow our acclimation guide to properly introduce the fish to their new environment and reduce stress.

6. Restricted Species and Locations

• Species Restrictions: Certain fish may not be available for shipment to specific states or countries due to regulatory restrictions. We advise customers to check local regulations before ordering.

• Permits and Compliance: We comply with all federal and local wildlife regulations and may request additional permits if required.

7. Customer Support

• For questions or concerns about an order, please reach out to our support team at 9787544486,9789384486 We are committed to ensuring a smooth and successful delivery of live fish.