Returns & Refunds policy

Live fish:

Returns & Refund are NOT accepted on all live stock. This includes invertebrates & fish etc.

We cannot be responsible if you have ordered the wrong item for your aquarium, therefore we strongly recommend you do your homework before purchasing.

Should you contact us to enquire about suitability, we will do our best to advise you as best as we can. However, this does not remove your responsibility to ensure you have researched the livestock yourself to make the final decision.

In the event of casualty D.O.A, fish will not be resent, instead a discount/Credit may be issued if other criteria are met.

Procedures, Terms and Conditions for D.O.A. Policy:

1. Owner must be home when fish arrive (fish returned to the depot or left unattended will void a D.O.A. Credit/Refund)

2. Fish must be shipped to a real address. Third party addresses like PO BOXES are not accepted and will also void the D.O.A policy. Likewise, any inaccurate or wrong addresses will void the D.O.A policy.

3. Unboxing Video Compulsory And A clear Photo & Video of the D.O.A. in the unopened bag must be taken and emailed or WhatsApp to us within 2 hours of delivery (If the fish are double bagged, the outside bag can be removed for taking images). Individual DOA images & Video (once unbagged) must also be taken with the tails removed from the deceased fish and emailed/whatsapp to us. If you are unwilling to cut off the tails of your deceased fish a clear video must be emailed/whatsapp showing the DOA fish in and outside the bags (NO claim will be accepted without clear images & videos of the dead fish in unopened bags)

4. An email or WhatsApp must be submitted to mailtopvsanthosh@gmail.com within 2 hours of receiving the shipment. This email must contain all relevant information. Relevant info includes, name, order number, approx. time received, number of bags affected, QTY of fish DOA, images/video of both fish in the bag (before opening) and individual images/video of fish once unbagged. (NO claim will be accepted via Text messages, SMS, Facebook Messenger or via a phone call. All correspondence must be carried out via email & WhatsApp ONLY)

5. Returns will not be accepted under any circumstances. (If some emergency 50% charges will be deducted for order cancellation.)

6. We have no control over delivery times.

Other products:

You are entitled to cancel your order except live stocks within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail mailtopvsanthosh@gmail.com

We will reimburse you no later than days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

TB 311 Sowparnika Beetel,Nanjundapuram road,Coimbatore-641036

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail mailtopvsanthosh@gmail.com